Research Article
Open Access
Proposed Strategy to Increase Food-Purchase Willingness at SixAsix Coffee
Khusnul Fauzia Azrina,
Raden Aswin Rahadi
SixAsix Coffee, a global coffee chain company, has expanded its business to include food and merchandise in addition to its core offering of high-quality coffee and beverage products. These new additions complement the company's existing offerings. Despite the fact that it is considered a complementary product, the food category has become the second largest contributor to the company's revenue in Indonesia. Nevertheless, maximizing the performance of the food category presents a challenge for the company because of the higher cost of food in comparison to the cost of beverages and the primary focus of customers on the purchase of coffee. This study intends to find the right strategy to increase the food purchase willingness by investigating the influential factors that drive customers to purchase food as well as the customers' preferences and expectations regarding the food that is offered at SixAsix Coffee Indonesia. The qualitative data collection was conducted through in-depth interviews with a total of 16 respondents for this study, which included customers, store managers, and subject matter experts. The audio recordings of the interviews have been summarized and analyzed, and the findings are organized into categories according to the research questions and the respondent groups. The findings of the study are given greater validity as a result of the application of the triangulation methodology. Five influential factors that motivate customers to buy food at SixAsix Coffee have been identified as a result of an analysis of the responses customers gave to an interview. SixAsix Coffee is in a position to enhance its food performance, attract a greater number of customers, and ultimately increase its profitability if it first gains an understanding of the significance of the factors mentioned above and then adjusts its internal management strategies accordingly. The findings of this research provide valuable insights that can serve as a guide for the development of effective strategies to improve the contribution that the food category makes to the overall success of the company.
Research Article
Open Access
Leveraging Brand Equity for Promotion Mix Formulation to Strengthen the Positioning of a Consulting Company (Case Study: Xyz Consulting)
Sumarliyanti ,
Sonny Rustiadi
This study aims to understand the current perception of decision-makers in business enterprises in Indonesia toward the brand equity of one multinational consulting company in the Indonesia branch, XYZ Company. The employed brand equity model comprises four dimensions by Aaker, namely Brand Awareness, Brand Association, Brand Loyalty, and Perceived Value. Other dimensions of brand equity toward the consultancy company also occurred in the result of the research, which are Brand Image, Reputation, Price, and Trustworthiness. The sample group consists of internal stakeholders from the company, and external stakeholders of existing and non-customer with valuable input from marketing communication experts. The directions from internal stakeholders on how the positioning of the company and the feedbacks from the external stakeholder become the foundation to build the promotion mix of the integrated marketing communication plan.
Research Article
Open Access
Determinance of Coal Sub-Industry Stock Price
Muh Azharun Niam,
Isti Fadah,
Handriyono
This research is a quantitative research using secondary data. The population in this study is a coal company listed on the Bursa Efek Indonesia (BEI) in the years 2016-2020. The purpose of this research is to know the financial factors such as, Debt to Equity Ratio (DER), Debt to Asset Ratio (DAR), Return on Asset (ROA), Return on Equity (ROE), Dividend policy, against capital value which is represented by the value of Price Book Value (PBV). The data analysis technique used is Multiple Linear Regression test. Based on the results of the analysis can be concluded that:; 1) Debt to Equity Ratio (DER) significantly influence the value of a coal company; 2) Debt to Asset Ratio (DAR) doesn’t significantly affect the value of coal company; 3) Return on Asset (ROA) doesn’t significantly influence the value of a coal company; 4) Return on Equity (ROE) significantly influence the value of a coal company; 5) The dividend policy of a company significantly influences the value of a coal company.
Research Article
Open Access
Optimal Sales Composition and Profit for Pt Kaseindo in the Liquid Caustic Soda Market: A Monte Carlo Simulation Approach
Kevin Budiman,
Santi Novani
This research investigates the optimal sales composition and profit for PT Kaseindo (KI), an Indonesian manufacturer of Liquid Caustic Soda (LCS), amidst increasing competition and constant production capacity. Factors like customer demand, selling price, logistic costs, and competition shape sales allocation decisions, affecting overall profitability. The study employs a modified Monte Carlo simulation approach in Excel to predict sales allocation to eleven customer segments from four industrial categories of LCS users (Rayon, Alumina, Nickel, and General Market/GM) across two scenarios (optimistic and pessimistic) for the period 2023-2027. These scenarios consider market dynamics like economic crises and growing LCS demand, with sensitivity factors derived from past customer operation rates.Simulations reveal differing allocation priorities between scenarios. GM as the most profitable sector receives the most allocation in optimistic conditions, but the least in pessimistic ones due to high sensitivity and competition factor with domestic competitors. However, in the other sector like Alumina, the allocation increases in the pessimistic scenario as the customers have low sensitivity factors and are not affected by competition with domestic competitors. In Rayon and Nickel sectors which have similar sensitivity factors, the allocation difference between two scenarios found to be more significant in the Nickel sector, as Nickel customers are not intervened by domestic competitors. Overall, more allocation implies more profit except for the Rayon sector. Profit resulted from the simulation shows increasing trends over the years in line with the demand growth, except in some years due to intensifying competition as domestic competitors expand their capacity.
Research Article
Open Access
Evaluation of Internal Audit Understanding in Energy Transitions in Pt Pln (Persero)
Hertalina Anastassia Hasibuan YudoAnggoro
Indonesia has committed to reaching Net Zero Emissions in 2060. PT PLN (Persero) is a company prioritizing utilizing clean energy to fulfill power demand. The four- eyes principle must be implemented in making strategic decisions to ensure that decision- making at PT PLN (Persero) complies with the regulation. This mechanism is embedded in the three lines of the Defense model. As the third line, Internal Audit is responsible for performing audits and consulting on implementing internal control, risk management, and governance. There are four competencies framework that Internal Audit needs to have. They are professionalism, performance, environment, leadership and communication. This research is carried out on the understanding and role of Internal Audit on the energy transition conducted in qualitative and quantitative methods. The qualitative is done through a questionnaire survey, and the quantitative is carried out through interviews.The research results show that the Internal Audit understands what the energy transition is and the Internal Audit's position in the energy transition. However, the Internal Audit still needs more understanding regarding energy transition in some aspects. It also shows that the realization of the roles of Internal Audit still needs to be improved to ensure the program that has been carried out complies with the rules.Moreover, the information regarding the energy transition that gets by Internal Audit still needs to be improved. Therefore, this research recommends maximizing the information about energy transition in Internal Audits through training, knowledge sharing, and direct contribution to energy transition through collaboration.
Research Article
Open Access
Decisions on Capital Structure and Financial Sustainability in Islamic Rural Banks (Bprs) In Indonesia
Novilia Aisah,
Hari Sukarno,
Handriyono
This study aims to investigate the effect of capital structure decisions on the financial sustainability of Islamic rural banks (BPRS) in Indonesia through the contribution of non-profit sharing financing (murabahah). Researchers exposed secondary data from Islamic Banking Statistics, the Financial Services Authority (OJK) and analyzed using a two-stage regression technique during 2014–2022. The findings show that murabaha contributes 77.9% of total BPRS financing and is proven to influence capital structure and financial sustainability positively and significantly. Meanwhile, from a sustainability perspective, BPRS Indonesia has proven to be operationally sustainable, but not financially sustainable. This study supports the trade-off theory and encourages BPRS to carry out alternative strategies other than debt, for example, BPRS can optimize production sharing financing through mudharabah and musyarakah contracts and still accommodate profits through other instruments. This study contributes to the literature especially on financing structures in Islamic microfinance institutions and highlights the issue of financial sustainability, as well as practical implications for managers, micro-entrepreneurs, and regulators. Managers are expected to have the best capital structure design so that they can increase the profitability and sustainability of the institution, while entrepreneurs are expected to use BPRS as a means of investment and to fund their business. Regulators, especially the Sharia Supervisory Board (DPS) are encouraged to carry out sharia compliance assessments and be open to innovation and engineering of financial products to suit the needs of society.
Research Article
Open Access
The Effect of Country of Origin and Electronic Word of Mouth through Brand Image on Consumer Purchasing Decisions of Laneige Skincare Products
Irsyavina Nabila Imami,
IkaBarokah Suryaningsih,
Sudaryanto
This study examines the effect of country of origin andelectronic word of mouththrough brand image on consumer purchase decisions. The sample of this study are customers of Laneige skincare products in East Java as many as 150 respondents that collected by purposive sampling. This research is catagorized as explanatory research. The research method are path analysis and sobel test. The results show that country of origin and electronic word of mouth has a significant effect on brand image, country of origin, electronic word of mouth, and brand image has a significant effect on consumer purchase decisions and brand image is able to mediate the effect of country of origin and electronic word of mouth on consumer purchase decisions. All hypotheses in this study are accepted.
Research Article
Open Access
Proposed Marketing Strategy to Increase Awareness and B2b Sales of Mydigilearn
Dyah Rachmawati Rasyida,
JemyVestius Confido,
Dermawan Wibisono
Telkom Corp, a state-owned provider of telecommunications services in Indonesia, developed the digital learning platform/ Corporate Open Online Course (COOC) known as myDigiLearn. This system combines a learning management system (LMS) with a learning experience platform (LXP) for businesses. It provides each corporation with exclusive access to high-quality digital content. myDigiLearn offers the tremendous commercial potential to provide learning and development courses in the B2B Sales Market as the sole COOC in Indonesia. But while running the business, the management encountered various issues. Given these numerous challenges, myDigiLearn must revisit marketing strategies that must be improved if the business advances. The study analysis will concentrate on analysing and suggesting a new marketing strategy to improve the B2B sales market and create brand awareness in the service business of myDigiLearn as the e-learning course. To examine the problem's scenario, the VRIO, SWOT, and Five Porter Forces models will all be used. The following stage will use the TOWS Matrix and STPDB as strategic formulation. The 4P and IMC of the marketing mix will then be utilized for the strategic execution by myDigiLearn. By stepping up marketing initiatives, myDigiLearn may better position itself in the market by standing out from rivals, highlighting its distinctive value offering, and growing brand recognition.
Research Article
Open Access
The Role of Employee Competence in Performance with Additional Income in the Regional Secretariat Mojokerto City during the Covid-19 Pandemic
The purpose of this study was to determine and analyze the effect of employee competence and performance on additional employee income at the Regional Secretariat of Mojokerto City. This type of research is explanatory quantitative with a sample of 55 employees taken by proportional random sampling. Data collection using questionnaires and data analysis using multiple regression analysis techniques. The results of the study show that there is a positive influence of employee competence on employee performance and additional income. There is a direct effect of performance on additional employee income. There is a positive effect of employee competence and performance on additional employee income in the Regional Secretariat of the City of Mojokerto.
Research Article
Open Access
The Effect of Digital Maturity on Financial Performance: A literature review
Robbie Kurniawan Winata,
Subiakto Soekarno
Purpose – This paper aims to present studies related to digital maturity, highlight its effect on financial performance. This paper alsodepicts applied methodology from recent research across various fields. Design/methodology/approach – In this review article, state-of-the-art of digital maturity research are presented by merging literature from the subject of technology, finance, marketing,and innovations. Findings –Digital maturity research has become increasingly widespread in various areas in recent years using both qualitative and quantitative methods. Recent research has expanded on the factors influencing the financial performance based on an organization’s digital maturity such as big data analytics, cloud computing, artificial intelligence, process automation, internet of things (IoT), computer simulations, and online technology. Research limitations/implications – Although research on cryptocurrency exchange adoption has gained attention during the last five years, producing new dimension and exploring qualitative method still become an interesting subject to be explored. Originality/value – This article introduces ways to examine digital maturity for researchers that have not yet been exposed to the method. The article is enriching the review on digital maturity effect towards financial performance.
Research Article
Open Access
The Effect of Csr Disclosure, Impairment Loss Reserves and Bad Loans on Banking Value with Profitability as an Intervening Variable: In Banks in Indonesia Listed On the Idx
Lutfiyah, S.Ak.,
RirinIrmadariyani ,
YosefaSayekti
This study aims to analyze the effect of CSR disclosure, allowance for impairment losses (CKPN) and bank bad loans on banking values with profitability as the intervening variable. The research method used is panel data path analysis. The population in this study are all banking companies listed on the IDX in 2019-2021, with a total population of 46 banks. The sampling technique used purposive sampling technique, then 18 companies that met the criteria were obtained, so the number of samples was 54 observations. The results of the study show that (1) Disclosure of CSR and bad loans has no significant effect on bank profitability. (2) Allowance for impairment losses (CKPN) has a significant negative effect on bank profitability. (3) Disclosure of CSR, CKPN and bad loans has no effect on bank value (PBV). (4) Banking profitability has a significant positive effect on firm value (PBV). (5) Disclosure of CSR and bad loans mediated by bank profitability has no effect on bank value. (6) Allowance for impairment losses (CKPN) mediated by banking profitability has a significant negative effect on banking values (PBV).
Research Article
Open Access
Analysis of Lifestyle and Broadcast Program Quality on Loyalty through Viewer Satisfaction of Banyuwangi TV in Facing the Convergence from Analog TV to Digital TV
Frebiana Ayu LutfhiLasmana,
Imam Suroso,
Handriyono
This article aims to analyze the lifestyle and broadcast program quality's impact on loyalty through viewer satisfaction of Banyuwangi TV in facing the convergence from analog TV to digital TV. The research object is the viewers of Banyuwangi TV. The data collection method was done by distributing questionnaires to 140 respondents selected using purposive sampling technique. The data analysis method used was SEM (Structural Equation Modeling) with independent variables being lifestyle and broadcast program quality, viewer satisfaction as the intervening variable, and loyalty as the dependent variable. The researcher obtained primary data directly from the research object, while secondary data was indirectly obtained through intermediary sources such as journals and articles. The test results showed that partially: a) lifestyle influenced the satisfaction of Banyuwangi TV viewers, b) broadcast program quality influenced the satisfaction of Banyuwangi TV viewers, c) lifestyle influenced the loyalty of Banyuwangi TV viewers, d) broadcast program quality influenced the loyalty of Banyuwangi TV viewers, e) satisfaction influenced the loyalty of Banyuwangi TV viewer
Research Article
Open Access
Operation and Maintenance Strategy for Jakarta – Bandung High Speed Railway
Given the development of the first high-speed railway (HSR) in Indonesia, Jakarta-Bandung High-Speed Railway (JBHSR), this study examines appropriate operation and maintenance (O&M) strategies based on the resource restrictions of the project owner, PT. Kereta Cepat Indonesia China (KCIC). The study is guided by the Resource-Based View (RBV), Transaction Cost Economics (TCE), Dynamic Capabilities Theory (DCT) and (Capability Maturity Model) CMM concepts. The research combines secondary data collecting with primary data gathered from in-depth interviews with KCIC stakeholders to comprehend the organization's current resources and needs. Comparing the O&M tactics of HSRs in Europe, Japan, and China reveals that independent O&M, open track access, and outsourcing are the most prevalent strategies in each region. Nevertheless, given KCIC's current capabilities, the report recommends an initial plan of integrated outsourcing and training, followed by a transition to partial independence supported by technical consultation and advanced training, and finally independent operations and maintenance. The research emphasizes the importance of strategic planning and phased development strategy in managing the O&M of JBHSR when resources are limited.
Research Article
Open Access
Flypaper Effect: The Politics of Government Spending in Indonesia's Land Border Regions
Maria Christiana Iman Kalis,
M Irfani Hendri,
Hengky Irawan
This study aims to determine the extent to which grants and local own-source revenues affect HDI-forming expenditures and to what extent legislative representatives in land border regions in Indonesia moderate grants and PAD on these expenditures. This study uses secondary data on 20 land border regions in Indonesia with a span of 7 years (2014-2016). Using the panel data analysis method, the results reveal that, simultaneously, grants and own-source revenues affect education, economic, and health expenditures. Legislative representation can moderate the General Allocation Fund and locally generated revenue on economic spending, but not on education and health spending. In general, the moderating effect can degrade the flypaper effect, but not the general allocation fund on health expenditure.
Research Article
Open Access
Determinants of Disclosure of Sustainability Report with Profitability Variables as Intervening Variables in Companies Listed In the Lq-45 Index
Putri Zuhairo Aimma,
Ririn Irmadariyani,
Yosefa Sayekti
This study aimed to examine the effect of institutional ownership, board of directors, audit committee, and company size on sustainability report disclosure with the intervening variable profitability. The population in this research is a company indexed LQ 45 in the period 2018 to 2022 with a total of 45 companies. The sampling technique used was purposive sampling. The samples obtained were 21 companies so a total of 105 units of analysis were obtained. The analysis technique used is descriptive statistical analysis and path analysis with IBM SPSS Statistic 23 software. This research shows that there is a positive influence between institutional ownership on disclosure of sustainability reports, institutional ownership on profitability, board of directors on sustainability report disclosure, board of directors on profitability, audit committee on sustainability report disclosure, audit committee on profitability, and profitability on sustainability report. Meanwhile, company size does not affect profitability and sustainability report disclosure.
Research Article
Open Access
Assessing Km Maturity in Vegetable Farming (Case of Pt. Organic Farm)
Stacia Prillia,
Achmad Fajar Hendarman
Preserving knowledge in an organization is essential to increase productivity, resulting in competitiveness. Knowledge management can be implemented in many industries, including vegetable farming. This research aims to assess the knowledge management maturity level at PT. Organic Farm. A combination of quantitative and qualitative methods will be used to complement the research. The quantitative study is done by conducting a survey based on the APO Knowledge Management Framework and distributed to 13 respondents in the production team. Focus group discussions and interview with the leaders represent the qualitative study. The result shows that the company is still at the initiation level with a total APO KM Maturity score of 115,9. The highest score is obtained in the outcomes category with a total score of 20,7. However, the knowledge process received the lowest score of 13,2. The company has started to implement informal sharing but lacks knowledge of externalization and codification. Additionally, employee training is done coincidentally, depending on the leader's availability. Thus, creating a portal as knowledge storage, providing systematic training, and performance-based rewards may enhance knowledge management implementation in the company.
Research Article
Open Access
Scenario Analysis for Alternative Market Segment in Port Business
Subiakto Soekarno,
Riswan Pramono
Every business wants to maintain its existence and bring value to its stakeholders including Pelabuhan Banua. In order to actualize the goal to give value to it is stakeholder immediately, company need to assess which market segment that could give sustainable profitability in the current condition and make sure it is also meet with it is current resources. Thus, to find out which condition could contribute to the goal of the company this research analyze several scenarios uses information on key uncertainties and certainties concerning the future to assemble an information rich illustration that provides eloquent descriptions of future worlds. The data collected in this project comes from literature studies, published information and news and interviews with internal and external stakeholders. The analysis concludes which among the scenario could give better profitability that sustain and contribute faster retained earnings to Pelabuhan Banua as a basis for shareholder expectation of their investment return.
Research Article
Open Access
Decision Making Analysis on Increasing the Level of Capital Market Literacy in Indonesia
Niken Astari Anggraeni,
Yos Sunitiyoso
Financial inclusion and literacy will help to improve financial system stability, improve public welfare, and promote inclusive development of a country. Therefore, financial literacy is playing important role in a country. There are several financial services available, where capital market serves as one of the financial service industries. The increase in capital market literacy will increase the level of financial literacy as a whole, since capital market is a part of financial industry. In Indonesia, it is already becoming a homework for the stakeholders in capital market industry to increase the level of capital market literacy through educational activities, since the level of capital market literacy is relatively low compared to other financial service industries. From all of the efforts done by the stakeholders in Indonesia capital market industry, it is important to determine what kind of activity that will give the maximum impact on increasing the level of capital market literacy, including define what kind of criteria needed in educational activities. This paper aims to find the most suitable activity to increase the level of capital market literacy held by one of the companies which is the stakeholder in Indonesia capital market industry using Analytical Hierarchy Process.
Research Article
Open Access
Customer Satisfaction and Trust as Intervening Variables on Website Quality towards Repurchase Intention Tokopedia Customer
Mukhammad Bagastio Ananta,
Diah Yulisetiarini,
Hari Sukarno
This study aimed to analyse the effect of website quality, customer satisfaction and trust on repurchase intention Tokopedia customer in East Java. Specifically, the study analyse (a) the direct effect of website quality on customer satisfaction, website quality on repurchase intention, website quality ontrust, customer satisfaction on repurchase intention, and trust on repurchase intention. This study also discussed (b) indirect effect between of website quality on repurchase intention. To determine the sample of this non-probability sampling study, purposive sampling method was applied. The sample was all customers live in east java who have conducted shopping transactions in Tokopedia. This research is categorized as confirmatory research (explanatory research), because this research is intended to test the relationship between variables and explain the causal relationship (cause-effect) between the variables through the testing of hypotheses that have been formulated. 130 respondents were involved. The research results indicate that all variables in the hypotheses are supported, and customer satisfaction and trust are able to mediate the relationship between website quality and repurchase intention.
Research Article
Open Access
The Influence of Knowledge Sharing and Organizational Culture on Employee Performance with Individual Innovation Capability Variables as an Intervening Variable in the Animal Husbandry and Fisheries Office in Situbondo District
Adwar Ardhi Pradana,
Sri Wahyu Lelly Hana Setyanti,
Handriyono
The purpose of research is to review and analyze the direct and indirect knowledge sharing and cultural organization on ASN performance at office of animal husbandry and fisheries in Situbondo district through individual innovation capability. Methods used in this research field studies (field study sample) and questionnaires are 74 of the respondents. Pls analysis techniques used is. Based on the analysis and discussion that was done on the next section so conclusions can be made between knowledge sharing and cultural organization on the ASN performance through innovation and significant capability it has some positive effects.
Research Article
Open Access
Enhancement of the Action Plan to Secure the Performance of Chinese Smartphone Company in Elevating the Marketing Strategies from Penetration to Value Creation in Indonesia
He Jiaqi,
Achmad Herlanto Anggono
Indonesia has a huge demographic dividend and market development potential and has become the preferred international station for smartphone manufacturers. Benefiting from the continuous strengthening of competitiveness in brand, channel, and technology. Leading manufacturers such as Samsung, Xiaomi, OPPO, etc. further clear out small manufacturers with no characteristics, The existing mainstream manufacturers have their own advantages in product positioning, overseas markets, channel construction, etc., and the track structure is optimized. However, as the smartphone market structure gradually stabilizes, product homogeneity is serious, and market competition is further intensified. How to surpass competitors and further improve financial performance needs to be solved. The main issue facing Chinese Smartphone Company is even current capture leading market position in cell phone, however, the financial results did not yield at the desired level. This study identifies proposals for Chinese Smartphone Company to maintain and increase its market share in its segments by means of analysis model along with financial data analysis in recent years. In the part of financial analysis, the author selects financial report data from 2016 to 2021 to empirically analyse the performance of Chinese Smartphone Company in Indonesia. The results found that after entering the Indonesian market, Chinese Smartphone Company quickly developed and became industry giant with effective penetration strategies, and the increase in market share is also not based on the premise of sacrificing profits. The company still maintains healthy profitability, and profitability is expected to improve further. This paper draws the following conclusions: (1) Current marketing strategy set in 2014-2015 works well during business embryonic period in capturing market share. (2) In order to improve the business and its financial performance the following suggestions may be appropriate: a. Cost efficiency, b. Further optimized strategies, c. Intensify products diversification, d. Invest in new business. (3) With the increasingly fierce competition in the mobile phone market, in order to further improve channel construction, the company can develop network channels with low construction costs and expand the product line to orientation develop high-end products, so as to access to high-income customer groups.
Research Article
Open Access
Climate Financial Risk: A Systematic Review of Literature
Anas Izzuddin,
Yunieta Anny Nainggolan
We conducted a systematic literature review of 98 peer-reviewed journal articles on climate financial risks published between 2001 and 2023 from Scopus and Google Scholar databases. Our analysis revealed a notable increase in climate financial risks literature in the last eight years, with most studies focusing on climate financial risk assessments, indicating the growing interest and urgency of the topic. The literature also addressed three other key issues: corporate management of climate financial risks, climate financial risk policies, and design and review of climate adaptation instruments. We identified several opportunities for future research, including developing risk measures and assessment methodologies, understanding the factors that can support climate financial risk management, evaluating the effectiveness and financial impact of climate financial risk policies, and supporting the development of financial innovations to manage climate risks. Our study provides a valuable overview of the current state of climate financial risk literature and potential future research directions, which can help inform decision-making processes and contribute to developing more effective strategies for managing climate financial risks.
Research Article
Open Access
Strategy to Improve Workspace and Facility Services to Enhance Employee Experience: A Case Study of an Indonesian Telecommunication Company
Yunus Adhimukti,
Henndy Ginting
In recent years, the pandemic has hit many industries hard. One of the difficulties faced is related to changes in employee habits at work due to regulatory changes such as work from home, hybrid working and returning to the workplace. Many of the challenges they face are related to new habits when interacting, working, and collaborating. The Telecommunication Industry as a customer-centric organization understands that in order to provide a good customer experience a company must ensure that its employees also have a good work experience. Because the quality of the customer experience reflects the quality of the employee experience in the company. Employee experience in the company is usually measured by a net promoter score survey. This study aims to find the root cause and correlation of the workspace facilities and services with employee experience perceptions and net promoter score. Several findings through a mixed research methodology were carried out to find out the root causes of employees' assessment of experience in the workspace. The findings were analyzed using the method of content analysis, thematic analysis, and space planning analysis, then combined in a fishbone diagram, resulting in a hypothesis on the root of the problem. The recommendations proposed to improve employee experience related to workspace facilities and services are improvement of policy and procedures, alignment with company culture, effective communication strategy, workspace design standard and guidelines and incremental improvement of workspace quality and capabilities.
Research Article
Open Access
The Financial Performance and Valuation of Pt Krakatau Steel, Tbk Period 2018-2022
Michael Suseno,
Subiakto Soekarno
PT. Krakatau Steel (PTKS), an Indonesian steel corporation, is currently facing a number of obstacles, such as significant debt, fierce competition from less expensive imported steel, and challenges in implementing contemporary production methodologies. Although PTKS has demonstrated enhanced net profits and a favorable return on equity (ROE), its stock performance is average in comparison to its industry counterparts. In order to maintain competitiveness within the worldwide steel sector, it is imperative that PTKS undertake measures to address its outstanding debt, decrease production expenditures, and enhance operational efficacy. Upon conducting an examination of the financial statements and stock valuation of the organization, it has been observed athat there exist certain concerns pertaining to liquidity and management of long-term debt in comparison to other companies operating in the same industry. The existence of debt has a detrimental effect on financial metrics such as EV/EBITDA and Discounted Cash Flow, despite being frequently underestimated. The research emphasizes the significance of adopting measures to augment the financial performance of PTKS. This involves prioritizing debt management, minimizing costs, and embracing advanced technologies to attain enduring prosperity.
Research Article
Open Access
The role of gender in developing entrepreneurial intentions among University of Venda graduates Stanislous Zindiye, Knowledge Shumba
Stanislous Zindiye,
Knowledge Shumba
The purpose of this study was to investigate whether the entrepreneurial intentions are influenced by gender orientation among the University of Venda graduates in South Africa. More specifically the study aimed to test whether; Male entrepreneurs are more likely to perceive Lack of Support as a barrier to entrepreneurship intentions than female entrepreneurs; Female entrepreneurs are likely to perceive Fear of Failure as a barrier to entrepreneurship intentions than male entrepreneurs, Female entrepreneurs are more likely to perceive Lack of Competency as a barrier to entrepreneurship intentions than male entrepreneurs; and Female entrepreneurs possess a higher Risk-Taking Propensity as compared to male entrepreneurs. The study focused on the graduating students in the Department of Business Management at the University of Venda as the primary units of analysis. A structured self-administered questionnaire was used for data collection and SPSS Version 27 was used to analyse the data. The study’s findings showed that Lack of Support has a positive and significant effect on Entrepreneurial Intentions of potential male entrepreneurs as compared to female entrepreneurs. The empirical findings revealed that females consider Fear of Failure as an attribute which is worth considering when making their entrepreneurial plans. The male respondents on the other hand do not consider the fear of failure as a significant impediment to their entrepreneurial plans. The study’s results revealed that Lack of Competency is positively related to the Entrepreneurial Intentions of both female and male. However, the effect of Lack of Competency on Entrepreneurial Intentions is positive and significant amongst females and is not significant amongst males. The study’s findings revealed that Risk-taking Propensity is positively related to the Entrepreneurial Intentions of both female respondents and male entrepreneurs.
Research Article
Open Access
Proposed Strategy Improvement of the New Go to Market Alignment (Ngtma) Scheme of Telkom Indonesia in the Enterprise Segment (B2b)
Noski Pandapotan Samosir,
Dermawan Wibisono,
Jemy Vestius Confido
As one of Indonesia’s state-owned enterprises, Telkom Indonesia (Telkom) provides telecommunications networks and services. For its enterprise segment, Telkom is implementing the go-to-market strategy called the New Go-to-market-alignment (NGTMA) strategy. In this strategy, Telkom’s subsidiaries with a specific license, strategic relationship, or single solution can directly approach and manage a contract with Corporate Customers. In addition, Telkom Enterprise has a role in collaborating with the subsidiaries to approach corporate customers to explore potential projects. Looking at the revenue performance for the enterprise segment, there was a decline in the growth rate of the NGTMA revenue from 2021 to 2022. This paper aims to evaluate the implementation of the NGTMA and formulate approaches for improvement. The evaluation focuses on the framework of the NGTMA, which are market, relationship and delivery model, products/services, and external partners. This research conducted qualitative research methodology through in-depth interviews involving thirteen interviewees. This research proposed the approaches to improving the implementation of the NGTMA scheme, such as emphasizing the importance of organizational culture, training, performance evaluation, vendor management, policy alignment, financial support, technological transformation, and monitoring and evaluation.
Research Article
Open Access
Driving Market Share Recovery: A Customer-Centric Approach for Improving Customer Satisfaction and Enhancing Customer Experiences (Case Study: Pt Xyz)
Valda Nebila Wijendra,
Jemy Vestius Confido,
ST. MSEM
This research is related to one telecommunication company in Indonesia facing a declining market share. The objectives are to identify the root causes of declining customer satisfaction, understand its impact on market share, and propose strategies to enhance customer experiences and regain market share. The research methodology is a mixed-method approach, combining quantitative and qualitative analysis. The findings reveal that network, product, and channel are critical factors influencing declining customer satisfaction. Price emerges as the primary dissatisfaction source. The study also found non-related customer experiences factors such as advocacy, brand reputation, and situational condition that impact the market share. The research recommends using scenario matrix 2x2, the network advantage and market position to create a strategy to regain market share. These strategies suggest the company conduct a pre-emptive defence strategy by increasing network quality and avoiding lowering the price. Future research opportunities include verifying the relationship model between customer experiences and non-related factors.
Review Article
Open Access
Green HRM and IPR: A way Towards Environmentalism
Swarnalata Basak,
Geetanjali Basak
Today, Green HRM is the latest catchword in organization. Green practices are being adapted in different organization in world for developing human resource policies for promoting environmental management initiatives. IPR is another term to authorize the inventers to protect their innovation, to get the proper value for particular period of time. Different organization introduces green technologies, they received patents, copyrights for secured purpose. This paper highlights about the concept of green HRM, IPR. The different benefits and challenges obtained while implementing green HRM. The incorporation of green HRM with IPR. Last but not the least, it describes about the green technologies to be invented, got patents, their certification and implementation of practices by the top ten Indian organizations. To conclude, every organizations have unique copyrights with different trademarks. Different organization are participating to invent new green practices that is to be implemented in different organizations in future. However, Green HRM is at introductory stage then also every organization tried to implement few green HRM practices day by day to save the environment of the nation, the entire world’s environment for better future.
Research Article
Open Access
Effect of Employees Retention and Engagement on Organizational Sustainability: Evidence from Civil Maintenace Firms in Bonny Island Portharcourt. Rivers State Nigeria
The paper x-rayed the Effect of Employees Retention and Engagement on Organizational Sustainability: Evidence from civil maintenance firms in Bonny Island, Rivers State Nigeria. The main objective of the study was to examine the relationship between compensation and benefits and emotional engagement of civil maintenance firms. One of the research questions seek to understand the relationship between compensation and benefits and emotional engagement of employees. Four hypotheses were formulated by the researcher which included: there is no significant relationship between compensation and benefits and emotional engagement of employees in an organization. The study adopted an exploration research design with a survey strategy and a positivist epistemology. Being a cross sectional study, the researcher adopted a quantitative research approach. Furthermore, Closed-ended questionnaire were administered. The population of the study was made up of 1330 staff across nine civil maintenance firms in Bonny Island. The Taro Yamane formula was applied to arrive at the sample size of 308 respondents in the study, while the simple random sampling technique was adapted in administer the instrument of study. The correlation co-efficient technique was used as statistical tool to test the hypotheses of the study. Key finding of the study revealed that there is a positive relationship between compensation and benefits and physical engagement of civil maintenance firms. The researcher therefore recommends that for staff to be retained in all civil maintenance firms, staff welfare in the form of adequate compensation and other fringe benefits should be paid as at when due.
Research Article
Open Access
Decision Analysis on Corporate Structure to Maintain the Financial Sustainability: A Case Study of an Indonesian Steel Company
Fadil Alhamdi,
Yos Sunitiyoso S.T. M.
The change in corporate structure is one of the companies’ strategies to maximize their profit. In some cases, companies change their corporate structure to improve their financial condition. As the case study in this article, an Indonesian steel company has a plan to change its corporate structure from an operating company to a holding company due to the financial problem that coming from a huge amount of debt. However, the decision on the change of corporate structure needs to be justified. This article aimed to analyze the decision using the Analytical Hierarchy Process (AHP) method. From 5 criteria and 14 criteria obtained from the interviews and questionnaires, the result of the AHP calculation shows that the Ability to Pay the Debt, Business Size Growth, and Business Portfolio are the most important sub-criteria to determine the suitable corporate structure for the company. After assessing the corporate structure options based on each sub-criterion, it is determined that the holding corporate structure is the more suitable corporate structure for the company to solve its financial problem. This article provides insights into how a decision analysis is performed to determine the suitable corporate structure for a company.
Research Article
Open Access
Improving New Product Development’s Process in Wholesale Transaction Banking Betapen Using Systemic Design
Mega Puspawati Hasim,
Yos Sunitiyoso
BETAPEN has been merging with MITSUO for three years. However, the hope to fully integrate the needs of the wholesale banking segment with a variety of products particularly is still below the target. The purpose of this research is to identify BETAPEN wholesale transaction banking regarding the current wholesale transaction banking product development process, improve wholesale transaction banking new product development process and implement the improved wholesale transaction banking new product development process. The author uses a systematic design method with four main processes, namely inquiring, framing, generating, and reflecting. Primary data collection for this final project was carried out using qualitative methods. The results of the study found that the current wholesale transaction banking product development process is still not optimal, this is due to the lack of channel integration, software system development methods that have limited capacity and lack of involvement with customers. Researchers have three recommendations to improve the new product development process, the first is creating new product idea generation by compelling a customer experience vision, eliminating internal silos, setting indicators to measure success, increasing product value for customers by implementing an open banking system, implementing agile software system in developing products, creating customer engagement by lead user.
Research Article
Open Access
Factors Influencing the Successful Use of Augmented Reality Marketing in Indonesia
Alexander Tendo Argi Pratama,
Dina Dellyana.
In recent years, augmented reality (AR) has experienced a surge in popularity, particularly in the realm of marketing. This rapidly expanding area offers a wealth of opportunities, and many businesses have started to utilize AR marketing. However, in Indonesia, the rate of AR marketing adoption remains relatively low, though some companies have started to implement it experimentally. This study aims to pinpoint the factors crucial to the success of AR marketing applications and establish a knowledge base for other companies interested in harnessing this cutting-edge strategic concept for their marketing campaigns. To achieve this, the study uses an Analytical Hierarchy Process (AHP), utilizing questionnaires to gather findings from seven experts who have previously implemented AR marketing before. These experts represent a diverse range of industries, offering a comprehensive understanding of the AR marketing landscape in Indonesia. The study seeks to supply valuable information for companies considering the adoption of AR marketing strategic approaches, ultimately promoting growth and insight within the Indonesian market.
Research Article
Open Access
The Strategic Impact of Activity-Based Budgeting Technology to Improve Profitability and Increase Competitiveness (Applied Study in the General Company for Glass and Refractories)
Maytham Hazim Azeez Khzaee,
Donya jasim sahib,
Zina Adnan Kareem
The research aims to address the theoretical framework of the activity-based budgeting technique and demonstrate its strategic impact on both profitability and competitiveness, in a way that helps improve the performance of the industrial enterprise in general by reducing cost and improving quality through detailed estimates of the activity requirements of the proposed production plan for the enterprise, work To avoid the shortcomings of traditional costing systems, to keep pace with the management's information needs, and to provide better products to customers than what competitors have provided in the competitive market. The research was applied in the General Company for Glass and Refractory Industry on the data of the fiscal year 2021. The research concluded that the activity-based budget (ABB) focuses on the concept of linking resources to the objectives of the organization, and therefore it is a method to enhance the accuracy of financial forecasts, increase administrative understanding, and facilitate efforts to reorganize and re-evaluate operations, and therefore it links between long-term and short-term strategic planning, including Helps improve profitability and increase the competitiveness of industrial enterprises.
Research Article
Open Access
Economics Development Status of Champasak Province, Lao Pdr
Bounthom SISOUMANG,
Inpeng SAYVAYA,
Phonesak SOPHA,
Salongsay PHONGSAMOUT
The study of Economics development status of Champasak province, Lao PDR to review the economics development on the past and find the economics potential of Champasak province with the objective: To study the economic growth and trend of economic development in Champasak province, Lao PDR. This study was used time-based data or panel data that is collected annually from 10 districts in Champasak province, and the period of data collection was spent in this study from the year 2005 to 2022. The result of this study shows that in the period of 2016–2019, the economic growth rate of Champasak Province has started to decline, stalling at around 8 percent. Moreover, in 2020, the economic growth rate of the province had a tendency to decrease rapidly, dropping from 8 percent in 2019 to 3.63 percent in 2020. The economic development of Champasak province over the past two decades (from 2005-2022) has shown that the authorities at all levels and in all sectors have mechanisms to drive the economy in accordance with the conditions and could maintain economic stability on a firm and stable basis, which is expressed in the economic growth rate which had an average economic growth throughout the period of almost two decades of 8.71 percent per year.
Research Article
Open Access
Understanding Sukuk to Research Opportunities
CiciWijayanti ,
Agung Budi Sulistiyo,
Muhammad Miqdad
Indonesia is a country that is developing the capital market significantly, where the majority of the population is Muslim. Therefore, the government wants to make Indonesia a center for Islamic finance. Sukuk is an investment instrument in the Islamic money market, where the government often conducts sukuk auctions in financing infrastructure in Indonesia. The research uses literature study with strengthening document studies to understand about sukuk. Several articles have been collected that research into sukuk is still a hot topic in Indonesia, and Indonesia has even started to publish green sukuk so that it becomes an interesting research. Sharia bonds should be a special concern for investors to become one of the drivers of the economy of a country, especially Indonesia.
Review Article
Open Access
Hedonis Value and Utilitarian Values on Word of Mouth and Repurchase Intention at Basmalah Shop in Bondowoso
Alvin Dwi Haryono Dede Cristanto,
Diah Yulisetiarini,
Sudaryanto
Consumer preference in purchase decisions is very determining the course of retail business in Indonesia, many consumer motives in making purchases can be one of the marketers' considerations in marketing its products. Basmalah is one of the retail stores that uses religious values to attract consumers who have ethnic Muslim values. This research aims to prove the existence of hedonistic and utilitarian values against word of mouth and Repurchase Intention in the Basmalah Store in Bondowoso. This research is categorized as confirmatory research (explanatory research), because this research is intended to test the relationship between variables and explain the causal relationship (cause-effect) between the variables through the testing of hypotheses that have been formulated. Exogenous variables are hedonist values and utilitarian values, while for endogeneous variables, word of mouth and repurchase intention. This research uses a purposive sampling approach which is a technique of sample-taking based on defined characteristics. As for the characteristics of control established are respondents who have made purchasing transactions repeatedly at least 2 times at the Basmalah Store in the Bondowoso district and are at least 18 years of age and above with the consideration that respondents with the age of 18 years have grown up in giving answers to the survey questionnaire. The total number of respondents used in this study was 120 people. The analysis in this study was SEM (Structural Equation Modelling) and then processed using SPSS version 27 for windows and AMOS version 24 for windows used for testing Measurement Model and Structural Model. The results of this study showed that all the variables in the hypothesis are endorsed and the most influential are the utilitarian value variables versus word of mouth.
Research Article
Open Access
Business Strategy for Small IT Enterprises in Indonesia: A Case Study of PTIDM Using Business Model Canvas and PEST Analysis
Deya Prastika,
Ira Fachira
In Indonesia, MSMEs have contributed significantly to the country's GDP, employment rate, and investment. With the growing IT industry in Indonesia, MSMEs in this industry have a vast potential for growth. However, both internal and external factors can impact their growth and success. In this study, we aimed to provide recommendations for the business strategy of PTIDM, a small IT enterprise in Indonesia, using qualitative methods and internal and external analysis. Our analysis using the Business Model Canvas (BMC) and PEST analysis identified several factors that affect PTIDM's performance. We found that the declining revenue of PTIDM could be attributed to a lack of clear roles and standard operating, procedures for employees, limited marketing efforts, and low emphasis on service offerings. The political stability, growing economy, increasing demand for IT products and services, and emerging technologies in Indonesia offer opportunities for PTIDM to expand its business and attract new customers. The proposed BMC emphasizes the importance of personalized services, social media optimization, and external funding to maintain a skilled workforce, attract new customers, and generate revenue. Our study provides insights into the development of effective business strategies for MSMEs in the IT industry in Indonesia.
Research Article
Open Access
The Relationship between Working Arrangement (Remote, Onsite and Hybrid) With Burnout among Employees in Indonesia
Hafidz Alhadi Luqmana,
Achmad Fajar Hendarman
The rapid changes in work environments caused by the trend of remote and hybrid work arrangements and the increasing prevalence of burnout have raised concerns about their relationship and impact on employees. This study aimed to investigate the relationship between different working arrangements (fully onsite, hybrid, and fully remote) and the level of burnout among employees in Indonesia. A cross-sectional survey design was employed using the BAT-12 assessment for burnout. Data were obtained through an online survey with a total sample size of 1,355 employees. According to the study, remote employees have the lowest mean burnout score, 2.8387, while onsite employees have the highest mean burnout score, 3.1087. A one-way ANOVA reveals a statistically significant difference between the burnout scores of employees with different working arrangements. The Games-Howell test showed a significant difference (lower level) in burnout scores between fully remote and fully onsite workers (mean difference = 0.269999, p = 0.01). The regression coefficient of a working arrangement is -0.126, indicating a negative relationship. Gender and age were found to be significant predictors of burnout levels. Female workers were more susceptible to burnout than male employees. In conclusion, it was discovered that remote and hybrid working arrangements were associated with lower burnout levels than onsite work, indicating that flexible work options may be advantageous for reducing employee burnout risks. The analysis also revealed that demographic factors such as gender and age influenced burnout levels, highlighting the need for targeted interventions and support for specific employee groups.
Research Article
Open Access
The Effect Of Corporate Social Responsibility Disclosure And Environmental Performance On Financial Performance: Evidence From Agroindustry Companies In Indonesia
Trisna Gayatri,
Wahyu Agus Winarno,
Yosefa Sayekti
Abstract
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This study aims to examine the effect of Corporate Social Responsibility (CSR) and environmental performance on the company’s financial performance. In this study, financial performance was measured by return on equity (ROE). The independent variables are Corporate Social Responsibility (CSR) and environmental performance, while return on equity (ROE) as the dependent variable with firm size as the control variable. The research sample that is used in this study is an agroindustry company listed on the Indonesia Stock Exchange (IDX) from 2014-2018. The data source used was secondary data in the form of financial reports, annual reports and/or sustainability reports. This study used purposive sampling method to determine samples. This study used multiple linear regression to analyze the data. The result showed that each of independent variable, which is Corporate Social Responsibility and environmental performance, had no effect on financial performance as measured by return on equity (ROE).
Research Article
Open Access
Startup Valuation Methods: A Literature Review
Yulia Hayatul,
Raden Aswin Rahadi
Using a Literature Review methodology, this study focuses on identifying the methods used in the startup company valuation process and the characteristics of startup company valuation. Design/methodology/approach – Literature review based on previously conducted research studies in order to identify previously observed phenomena and cases. To gain a deeper understanding of how and which factors impact the valuation of startup companies. Findings – This study's findings consist of qualitative and quantitative valuation frameworks adapted to startups. Implications of research – It is hoped that this research can capture how startup companies are assessed and can be used as research to see how startup valuation phenomena occur. Originality/value – This paper offers new insights into the valuation of startup companies using quantitative and quantitative approaches. thereby contributing in the valuation of startup companies.
Research Article
Open Access
The Essence of Customer Experience as the drivers Factors of Positive Word-of-Mouth: Case of Male Millennials’ Coffee Shop Customers
Mohamed Yusuf Faridian Wirayat*,
Prawira Fajarindra Belgiawan,
Muhamad Abdilah Ramdani
Coffee is one of the most popular hot drinks in the world. Coffee consumption continues to grow globally. Coffee shops have been booming in recent years and have become a new trend in Indonesia. However, doing business in a coffee shop has an obstacle. Still, it has considerable competition, so analyzing the market and understanding the need to achieve maximum profit is necessary. In the marketing context, business owner utilizes word-of-mouth (WOM) as one of the marketing tools for cultivating trust. Therefore, this study explores the essence of experience as the factor that influences the creation of PWOM in millennial consumers, predominantly male, where this generation is the primary consumer and actor in the development trend of coffee shops in Indonesia. This study uses a qualitative method with a phenomenological approach, and the data will be analyzed using Nvivo. Four factors were found in encouraging consumers to do PWOM: food quality, perceived value, personal interaction quality, and physical environment quality.
Research Article
Open Access
The Effect of Corporate Governance Internal Mechanism to the Stock Return: A Literature Review
Anastasya Eka Narwastu Napitupulu,
Sylviana Maya Damayanti
Purpose: This paper would like to review the past studies related to the influence of corporate governance internal mechanism on a firm's stock return. Methodology: This study uses systematic literature review to synthesize the relationship between corporate governance internal mechanism and the firm’s stock return. Results: Past researchers found several indices that can measure internal corporate governance mechanisms. The measurement is calculated based on variables such as board size, board compositions, board process, board structure, board characteristics, gender diversity, and ownership concentration practice. Those indicators which contribute to a company's sustainable orientation, improved business performance and better stock return. Research limitations or implications: The terms of corporate governance and its underlying factors are very popular among researchers, but the comparison between different industries and different regions remains an interesting subject to be explored. Originality/value: This article compiles various research about corporate governance from different industries and different parts of the world.
Research Article
Open Access
Motivational Factors for Shopping for Building Material Products through E-Commerce: Case Studies in Indonesian Jakarta Communities
Jordan Suharto,
Raden Aswin Rahadi
The development of e-commerce in Indonesia is now showing a positive trend. Many users have taken advantage of e-commerce in shopping for various kinds of products, including building material products. The purpose of this study is to explain the motivational factors for shopping for building material products through e-commerce. The case study was conducted on the people of Jakarta Indonesia who are customers of various e-commerce. Interviews were conducted with five informants who also had experience in shopping for building materials in e-commerce. This study found that the motivational factors for shopping for material goods through e-commerce include security factors, user convenience in finding goods, economical price factors, and customer satisfaction factors.
Research Article
Open Access
Do Intellectual Capital And Corporate Social Responsibility Disclosure Affect Firm Value? An Empirical Analysis of Mining Companies in Indonesia
Prillinaya Yudhistira,
Wahyu Agus Winarno,
Alwan Sri Kustono
This research aims to examine and analyze the effect of Intellectual Capital and Corporate Social Responsibility Disclosure on Firm Value in Mining Companies. This research measures Intellectual Capital with Value Added Intellectual Capital (VAIC) by Pulic and Corporate Social Responsibility Disclosure measured by the Corporate Social Responsibility Index. The firm value in this study is measured by Tobin's Q. The population in this study is mining companies listed on the Indonesia Stock Exchange during 2015-2019. The sampling method used in this research is a purposive sampling method, obtained by 12 sample companies. This research uses multiple linear regression analysis. The results of this study indicate that Intellectual Capital has no significant effect on the firm value of mining companies. Meanwhile, Corporate Social Responsibility Disclosure has a positive and significant effect on the firm value of mining companies.
Research Article
Open Access
Cryptocurrency exchange adoption: A literature review
Clint Gunawijaya,
Raden Aswin Rahadi
Purpose – This paper aims to present studies related to cryptocurrency, highlight its adoption factors and supply applied methodology from recent research across various fields. Design/methodology/approach – In this review article, state-of-the-art of cryptocurrency adoption research are presented by merging literature from the subject of blockchain, mobile banking, and management information systems. Findings – Cryptocurrency exchange adoption has become increasingly widespread in various areas in recent years using both qualitative and quantitative methods. Recent research has expanded on the factors influencing the adoption of a cryptocurrency exchange such as effort expectancy, performance expectancy, facilitating conditions, social influence, privacy, security, and trust. Research limitations/implications – Although research on cryptocurrency exchange adoption has gained attention during the last seven years, mediation or multi-group analysis still become interesting subject to be explored. Originality/value – This article introduces cryptocurrency adoption for researchers that have not yet been exposed to the method. The article is the first to review the adoption factors of cryptocurrency.
Research Article
Open Access
Integration of Knowledge Management in Project Management: A Case Study in Project Management and Delivery Division at Pt. Aplikanusa Lintasarta
Suryane Sugestiana Suprihatini
In In today’s evolving knowledge-based environment, Knowledge Management (KM) has been recognized as a critical factor for both organizational performance and project success. Effective project knowledge management enables organizations to utilize their collective knowledge and experience in planning, executing, and completing projects, leading to improved project outcomes and stimulates innovation. Successful innovation in product, process, or business model allows a company to achieve the competitive advantage (Rothaermel, 2017). This study aims to implement the integration of knowledge management in project management. To achieve an effective integration of KM in project management, an assessment about KM Maturity is performed to all project managers in Project Management and Delivery Division of PT Aplikanusa Lintasarta by utilizing Asian Pacific Organization (APO) KM Assessment Tools. While project knowledge mapping on each project cycle is also performed to discover the current condition, identify the challenges, and plan the strategy for the implementation to enhance project success. Result of the research suggests that KM Maturity assessment is classified at the initiation level, which implies that knowledge management has been implemented in certain areas but is not yet fully governed to support existing business processes. By integrating knowledge management into project management, the success rate of projects can improve; organizations can make advantage of project knowledge management on each of the project cycle which is pre-project, project implementation, and post-project phases. This integration can improve project quality, increase efficiency, and promote learning and innovation which ultimately leading to greater project success and become source of competitive advantage.
Research Article
Open Access
Real estate price optimising with customer behaviour using deep learning: Literature review and a conceptual framework
Danang Pangestu Gusti Bagaskara,
Raden Aswin Rahadi,
Alia Widyarini Hapsariniaty
Real estate typically relies on their experience to price property products. Pricing is subjective and controlled only by property developers, creating an imbalance for property consumers. This study aims to get the optimal price for actual Estate-based estate-based behaviour. This study reaches the data using mix method approach, qualitative by collecting data using interviewing Real Estate developers and sales marketing. Quantitative data approach using questionnaires distributed to Real Estate residents. Data analysis and hypothesis will define by content analysis method for data obtained by interviewing and using regression from questionnaires. Questionnaires and Interview questions are among physical condition, design concept, marketing concept, location city, uniqueness, and livability. The previous study found that customer behaviour has a significant leading impact on estate developers deciding the price, but most developers determine price only from previous experience. It would be unfair because the developer can increase the price. Furthermore, based on the literature review, we propose a conceptual framework where we conduct price modelling for real estate based on consumer behaviour.
Research Article
Open Access
The Influence of Executive Coaching on Talent Management in an Organisation
This study examined the influence of executive coaching on talent management in an organisation. Four research questions were posed by the study. The cross-sectional research design was adopted for the study. The questionnaire was used as the instrument for collecting data from staff of selected firms in the Manufacturing, Oil& Gas sector of Nigeria. The simple random sampling technique was utilized for selecting the samples from the population while the simple percentage, frequency distribution table, mean and Pearson product moment correlation statistical techniques serves as the method of data analysis. Findings from the study therefore showed teaching employee about a given job is a part of talent management and that delegating tasks to employees helps to build talent. The study also found that executive coaching can help boost employee capacity and that job process coaching enables employees to become more knowledgeable about the different factors that surround the performance of a job. The study further found that task supervision helps to ensure that the employee does his/her job accurately. Based on the findings the study recommends that every organization should institute an effective framework for identifying talented employees which can be nurtured to perform efficiently overtime and that management of every organisation should institute executive coaching programs that will be targeted at enhancing the knowledge and skills of employees in the organisation. The study also recommends that organizations should ensure that employees are well supervised and guided, so as to help them minimize errors on the job and learn to work under scrutiny and pressure and organizations should combine both job process coaching and job content coaching to provide a more comprehensive system of talent management.
Research Article
Open Access
The Impact of Human Resource Management and Educational Innovation on Employees' Organizational Commitment: A Case Study at Saigon International University, Vietnam
Trần Lan Chi,
Phước Minh Hiệp,
Võ Thị Thu Hồng
Higher education in Vietnam is in a period of autonomy, self-responsibility in all aspects, and human resource management (HRM) to increase commitment to employees' organizations in the context of educational innovation. This has been receiving the attention of the whole community. The results showed that HRM (including attracting, training and developing, maintaining human resources) and educational innovation (including decentralization, socialization of education, integration) have a positive influence on both organizational satisfaction and organizational commitment. Satisfaction also has a positive influence on employees' organizational commitment. This result sets the stage for proposing some governance implications to the leadership of Saigon International University (SIU), Vietnam.
Research Article
Open Access
Financial Performance Control Strategy at Pt Perkebunan Nusantara X
Bastony Choiri,
Hamidah Hendrarini,
Mubarokah
PT Perkebunan Nusantara X is an integrated sugarcane-based agro-industry from upstream to downstream that works on non-sugar sugarcane derivative businesses as well as businesses that can strengthen added value for the company's business chain. The financial statements will be more important and useful for interested parties, if the data can be compared between two or more periods for analysis, and will be able to provide an assessment of the actual state of the company, whether it has experienced an increase or decrease in financial performance. This study aims to analyze internal and external factors that become strengths, weaknesses, threats and opportunities for the financial performance control system and alternative strategies for developing a financial performance control system at PT. Perkebunan Nusantara X. Samples used in this study were 10 key informants. The analysis in this study uses in SWOT analysis and QSPM analysis. The results of the research that the strategy of developing a financial performance control system at PT. Perkebunan Nusantara X Some of the programs that the author can formulate based on the results of the evaluation of the implementation of the program that has been implemented and the results of the evaluation using SWOT and QSPM analysis are Optimizing production costs so that in determining the price of sugar consumption in accordance with the profit target, Improving the information system in supporting partnerships with farmers in the long term, Reducing losses due to the production process by increasing the supply of optimal raw materials and quality and Optimizing the implementation of more flexible policies in the implementation of Total Quality Management (TQM).
Research Article
Open Access
Corporate Governance and the Value Relevance of Earnings
Askia Samuel OGIEH,
Edirin JEROH
This study investigates corporate governance effects on the relevance of earnings using empirical data from listed Nigerian firms outside the financial service sector. We identified pertinent models that aided the analytical processes and test of hypotheses and were anchored by the conceptual framework and major goal of the study. Ownership structure, board shareholding, independence, size, and diligence were used as measures of corporate governance. Also included as control variable was market capitalization, a proxy for corporate size. The secondary data that were compiled from the financial statements of 73 sampled companies and retrieved after collation were correctly analyzed. The information used spanned a decade (2011 to 2020). The results of pertinent diagnostic tests (unit root, multi-collinearity, heteroscedasticity, etc.) supported using robust regression to test our hypothesis. Results indicate that corporate governance significantly impacts on the earnings of firms. Accordingly, regulatory bodies should continue to stress the importance of companies adhering to the minimum standards for board independence, size, and diligence. This is because, observably, some companies' corporate boards continue to meet irregularly, which undermines their ability to perform the expected oversight function.
Research Article
Open Access
Impact of Public Expenditure Accounting on the Economic Growth of Nigeria (1981 – 2020)
Odumusor ,
Charles Joseph,
Idor ,
Roy Michael
This study examines the impact of public expenditure accounting on the growth of the Nigerian economy. The research was anchored on the Keynesian theory of public expenditure that provided justifications for the conceptual and empirical discussion. This research employed descriptive and ex-post facto research design. It adopted the neo-classical production model and applied econometrics techniques to time series data. Secondary data was obtained from the CBN statistical bulletin, 2021. All estimations were performed with econometrical software called EVIEWS version 10.0. Findings revealed that Expenditure on administration has significant impact on gross domestic product (GDP) in Nigeria. This is supported by the findings of Nwaolisa and Chinelo (2017)., Expenditure on economic services does not have significant impact on gross domestic product (GDP) in Nigeria. This agrees with the findings of Egbulonu and Ubechu (2018)., Expenditure on social and community services does not have significant impact on gross domestic product (GDP) in Nigeria. This is conformed in the study of Jeff-Anyeneh and Ibenta (2019) and Anthony et al (2019) finally Expenditure on transfers has significant impact on gross domestic product (GDP) in Nigeria. This conforms with the findings of Bappahyaya et al (2020). Based on the findings it was recommended that Capital spending on economic services should be increased in Nigeria. Secondly, Expenditure on Social and Community services should also be increased in order to boost the GDP taking into consideration the current low level of investment on social and community services have resulted in the negative effect on GDP. Also, since the analysis showed that spending on transfer have a positive impact on economic growth, Transfer spending should be boosted in Nigeria. Finally, Government should enhance it administrative expenditure to sustain the growth potentials of the economic through increasing it expenditure in running governmental activities.
Research Article
Open Access
Impact of State Fragility on Capital Flows and Economic Growth in Iraq
This study aims to examine the effect of capital inflows and economic growth on state fragility in Iraq. An expert panel judged this study based on primary data collected through a structured questionnaire. Financial companies in Iraq were asked to complete the questionnaire. The questionnaire was also distributed through the websites of the concerned companies. There were 371 responses to the 385 questionnaires distributed. We were able to analyze 365 questionnaires. The results were analyzed using intelligent software. There was a positive and essential relationship between state fragility and economic growth, with a value of (β -0.000, p<0.05). There was also a positive correlation between state fragility and capital flow (β -0.000, p<0.05). Therefore, government fragility needs to be discussed, and concerted efforts must be taken to create state resilience, not just because it directly affects the economy but also because it affects growth through other mechanisms, such as capital flows.
Research Article
Open Access
The Role of Job Creation in Achieving Economic Growth
Raheem Yasir Hussein,
Azhar Abed Mohisen Alrikabi,
Mohammed Salim Madhi,
Abbas Ali Mohammed,
Ali Salah Hasan,
Krar Muhsin Thajil
This paper aims to identify the role of job creation strategies in achieving economic growth, which appears clearly through its ability to increase market activity and increase production, which in turn affects the increase in economic growth indicators significantly, specifically in the ministries of industry and agriculture in Iraq. As the existence of job creation strategies is one of the most important elements of the Ministries of Industry and Agriculture in the path of development and optimal economic growth. The conceptual framework of the current study was built on two main variables, namely, job creation as an independent variable, and economic growth as a dependent variable. The main question of the study was formulated as follows: "What is the role of job creation in economic growth in the Iraqi Ministries of Industry and Agriculture?" This study was applied in the ministries of industry and agriculture in Iraq. The current study relies on the descriptive method to analyze the opinions of a sample of (135) working individuals who are chosen randomly and using a set of statistical tools available in SPSS programs. V.22 – AMOS V.22).
Research Article
Open Access
The Role of Information Technology in Mediating the Effects of Transformational Leadership and Competence on Employee Performance
M.Fadly Syahputra,
Meutia Dwi Novita Sari
This study examines the role of information technology in mediating the effects of transformational leadership and competence on employee performance. The participants included employees of PT Pegadaian (Persero) in Banda Aceh City. The population in this study amounted to 351 employees. By the Slovin formula, 189 employees served as samples, chosen using the proportional random sampling technique. The results showed that transformational leadership, competence, and information technology significantly affect employee performance. The finding also revealed that information technology mediates the effects of transformational leadership and competence on employee performance. These findings suggest that to enhance employee performance, companies should improve employee competence, specifically concerning information technology. Besides, transformational leadership is needed to encourage employees to boost their performance.
Research Article
Open Access
The Effect of Flash Sale on Online Impulse Buying Mediated by Positive Emotion in Shopee Users (Case Study on Gen Y)
Khofifah Rahmania,
Juniwati ,
Bintoro Bagus Purmono,
Harry Setiawan,
M.Irfani Hendri
Impulsive behavior among Indonesians, particularly among members of generation Y, has been attributed to the rise of online purchasing. Consumer impulsivity has the potential to become a prospective market segment, allowing e-commerce to generate promotional activities such as flash sales to drive shoppers' propensity toward an impulsive purchase behavior. This research aims to prove the effect of flash sales on online impulse buying mediated by positive Emotions on generation Y. This research employed causal research design as part of used quantitative research methods. The questionnaire was distributed to a total of 205 people who fulfilled the purposive sampling criteria as Shopee users in the generation Y category. Data were analyzed using the Structural Equation Model (SEM) with the AMOS 26 program. The findings revealed that flash sales and positive emotions significantly affect generation Y's online impulse buying behavior at Shopee, and positive emotions mediate this effect.
Research Article
Open Access
Comparative Management of Income Generating Projects (IGPs) Among State Universities and Colleges (SUCs)
Income Generation Project is believed by many as a means to financial autonomy of SUCs. It is therefore important that SUCs should be able to maintain its operation for the years to come, hence this study is conducted to review the management strategies employed by State Universities and Colleges in Panay Island to ensure profitability. The study utilized a descriptive design using the survey method. A research design is the structure of research that is said to be the glue that holds all the elements of the study together. Kiran, T (2018) describes it as “the arrangement of conditions for collections and analysis of data in a manner that aims to combine relevance to the research purpose with economy in procedure. The study was conducted in the different campuses of State Universities and Colleges in Panay Island, Philippines. Respondents of the study is a complete enumeration of University Business Affairs Office (UBAO) Directors, URGP/IGP Directors, Managers /In-charge of different IGPs. Secondary data gathered from different SUCs and a researcher modified questionnaire on management practices were used to gather data. Data collected were compiled, summarized and categorized. Categories of responses and participants views were prepared on commonality for descriptive purposes.
Research Article
Open Access
Antecedents of Brand Relationship Quality and Loyalty: A Study among Airline Customers in Vietnam
Vuong Thi Ngoc Anh,
Bui Quang Thong
Observing the gap between Vietnam airline industry and international ones, the research studied the antecedents of loyalty programs in Vietnam through customers’ perceived benefits, which in turn affect their perceived relationship investment and then brand relationship quality. These qualities are connection and partner quality that directly influence customers’ loyalty. Using a sample of 247 airline membership holders with variables assessed on a 7-point Likert scale and structural equation modeling analysis, monetary savings and social benefit had negative and positive correlations with perceived relationship investment, respectively. The perceived relationship investment then had an impact on partner quality and connection, yet only connection continued to impact customers’ loyalty through loyalty programs. In terms of implication, the results contribute to the academic field of studying loyalty programs and the managerial field of applying and developing those programs to make them more effective in order to retain and attract flyers.
Research Article
Open Access
The new challenges Facing the Educational System (the Reality Problem and Future Ambition), with an Analytical Indication of Iraq
M.S Raghad Hussein Ali Attab
The research aims to identify the challenges facing the development of the educational system in Iraq; And the most important difficulties and challenges facing this system, and the results of the study showed the existence of deficiencies and problems facing the educational system in Iraq, the most important of which are: weak funding and almost total dependence on government funding, weak infrastructure, and traditional curricula, methods and methods of teaching, and based on the results presented a set of recommendations; It included formulating a targeted and comprehensive educational strategy in accordance with international standards characterized by a clear future vision facing the expected challenges and addressing them, coordinating between the requirements of the labor market and education outputs, and then knowing the market’s need for graduates to find job opportunities, as well as restructuring government educational spending towards developing educational infrastructure and giving Priority to investment educational spending.
Research Article
Open Access
Determinants of Factors Affecting Investment Decisions (Studi on Employee in Office of Supervision and Service of Customs and Excise Tanjung Emas)
Anggita Husada,
Hendro Dwiyatno,
Muhammad Kholil Mubarok,
Erli Wakerwa Gita Sugiyarti
This study aims to analyze the effect of financial literacy and financial attitudes on investment decisions both directly and through financial behavior in the employees of the Office of Supervision and Service of Customs and Excise Tanjung Emas. The populations in this study were all employees of the Office of Supervision and Service of Customs and Excise Tanjung Emas, the size of the number of samples used was 72 respondents from each work unit, with the sampling technique using proportionate random sampling. The data source used is primary data, with a questionnaire data collection method. The analysis technique used is Partial Least Square. The results of the research analysis obtained that financial literacy has a positive and significant effect on investment decisions, financial attitudes have a positive and significant effect on investment decisions, and financial behavior has a positive and significant effect on investment decisions. Financial literacy has a positive and significant effect on financial behavior, and financial attitudes have a positive and significant effect on financial behavior. The mediation test results show that financial behavior can mediate the effect of financial literacy on investment decisions, and financial behavior can mediate the effect of financial attitudes on investment decisions.
Research Article
Open Access
The Influence of Transactional Leadership Style and Employee Competence on Employee Performance with Job Satisfaction as an Intervening Variable
Ayulina Pithalona,
Eniarti ,
Ismu Wijayanto,
Gita Sugiyarti
This study explains the effect of transactional leadership style and employee competence on employee performance with job satisfaction as an intervening variable. This research is a survey study with a sample of 73 respondents using a questionnaire; data were analyzed using probability sampling. This analysis tool uses Partial Least Square (PLS). The findings of this study state that transactional leadership style has a positive effect on job satisfaction; employee competency has a positive effect on job satisfaction. Job satisfaction has a positive effect on employee performance. Transactional leadership style has a positive effect on employee performance; employee competence has a positive effect on employee performance.
Research Article
Open Access
The Influence of the Solo Data System on Service Quality Improvement at the Surakarta City Population and Civil Registry Service
Hafidh Nur Wibisono,
Heru Suhartono,
Lina Fauzul,
Gita Sugiyarti
The implementation of the Solo Data system is the biggest innovation that has been carried out by the City of Surakarta. Each region has the role of the Department of Population and Civil Registration to help provide satisfactory public services to the audience. Prior to Solo Data, public services provided more often took place face-to-face, which was time-consuming and also less efficient. Lots of people criticize the form of public services provided by the Department of Population and Civil Registration. The purpose of this study is to analyze the Solo Data system that is applied in an effort to improve service quality. The object determined by the researcher is in the area of Surakarta City or what is known as the city of Solo. The results of the study prove that there have been major changes in the service system provided since the existence of Solo Data. Through the role of Solo Data, the public can obtain information and data online. The role of technology in public services makes it easy for people to access information about the city of Surakarta more effectively. In addition, the public does not need to spend time and energy visiting the Office of the Population and Civil Registration Service in order to obtain services.
Research Article
Open Access
Improving Organizational Culture and Individual Characteristics on Employee Performance through Organizational Commitment as Intervening Variables
Mubaidin ,
Ruth Anugrahwati,
Cahyo Budi,
Gita Sugiyarti
Purpose of this survey: An analysis of the impact of organizational culture and personal characteristics on organizational engagement and their impact on employee performance at Pt. Trinity of great empires. Samples were determined using a simple random sampling method. The samples taken were from his 68 employees. Data analysis by Partial Least Square (PLS). Test results show that there is a positive and significant impact between organizational culture variables and individual characteristics on organizational commitment. Other results show positive and significant influences between organizational culture, individual characteristics, and organizational commitment to employee performance. The mediating effect test results show that organizational commitment can mediate the effects of organizational culture and personal characteristics on employee performance.
Research Article
Open Access
The Effect of Negative Emotions on the Financial Awareness of Individuals Working in Iraqi Banks
Hasan Talib Hashim,
Sama Basim Mohammed,
Raheem Yasir Hussein,
Azhar abed mohisen alrikabi,
Zainab hadeed hamza
Despite the intense discussion of this topic in people's lives and their financial transactions, there is a lack of empirical evidence regarding behavioral financial awareness barriers to working individuals in the current literature. Accordingly, this study aims to identify the behavioral factors that affect financial awareness, which were represented by the negative emotions of working individuals. The conceptual framework of the study was built on these main variables. The government banking sector in Iraq was the place of application of the study. The questionnaire was adopted as a main tool in data collection, relying on five government banks, and the sample was (217) of working individuals, whose method of selection was the simple random method, and based on some statistical tools available in the programs (SPSS.V.22 -AMOS.V.22) The study reached the following conclusions: There is a direct negative impact of negative emotions on the financial awareness of banks.
Review Article
Open Access
The Effect of Personal Characteristics in Accepting the Digital Transformation of Individuals Working in Iraqi Banks
Shaalan Shyaa Mayea,
Raheem Yasir Hussein,
Abbas Ali Mohammed,
Ali Salah Hasan,
Mohammed Salim Madhi
In order to better understand and raise awareness of the significance of digital transformation for people working in government banks, this study aims to determine the extent to which personal traits have an impact on accepting the digital transformation of banks. These key variables served as the foundation for the conceptual framework of the current investigation. The government banking industry in Iraq used the findings of this study. Using a set of statistical tools included in the programs, the questionnaire was employed as a method for data collection in eight government banks for a sample (301) of people working in government banks who were selected at random (SPSS.V.22 – AMOS.V.22). The study's findings include the following statements: There is a direct negative impact of negative personality traits on the digital transformation of banks.
Research Article
Open Access
Application of Agropolitan for Regional Agricultural Commodities Using Spatial Autocorrelattion in Kuningan Regency West Java Indonesia
Husen Bahasoan,
Danang Pramudita,
Ida Nurwiana
Agropolitan is expected to increase farmer’s welfare and share of agricultural sector to gross regional domestic product (GRDP). The aims of this study are to determine the pattern of agricultural commodities in Kuningan Regency based on spatial autocorrelation and to determine agropolitan district which can be developed based on cluster analysis and outlier analysis. These studies rely on secondary data and analyze with LQ and spatial analysis autocorrelation. Based on the results, LQ of rice is relatively uniform. Only four districts are included in the cluster of high rice production while the rest of regions can serve as a buffer region. LQ values of sweet potatoes are relatively concentrated in Kuningan District and are clustered as High High values for some regions. However, there are areas with LQ> 1 which serve as a buffer area. There are 14 districts in Kuningan which have LQ value of cloves > 1. Unfortunately only four districts are categorized in the production of high clusters of cloves while other areas act as a buffer. There are eight districts in Kuningan which have Palm sugar LQ > 1. However only three districts are categorized as the high cluster of palm production, while other areas act as a buffer.
Research Article
Open Access
The Role of Marketing Knowledge in Gaining Customer Loyalty: An Exploratory Study in Commercial Banks
Lec. Raheem Abed Mohammad
The research aims to study and analyze the relationship of marketing knowledge in gaining customer loyalty in commercial banks operating in Iraq, by collecting data through a survey list directed to the managers of these banks, numbering (64) questionnaires, using the descriptive analytical description. Approaching. The study reached a set of results, the most important of which is the presence of a significant direct relationship to the dimensions of marketing knowledge (knowledge of customers, knowledge of marketing services, knowledge of competitors) or the level of customer loyalty in its dimensions (customer retention, customer value, quality of service) for commercial banks in the Iraqi financial market, whether taken In total or for each dimension separately, and that the dimensions of marketing knowledge are arranged in descending order according to the degree of their impact on customer loyalty, which are knowledge of customers, knowledge of marketing services, and knowledge of competitors.In the end, the research presented a set of recommendations aimed at increasing the marketing knowledge of commercial banks operating in the Iraqi financial market and supporting gaining customer loyalty for these banks in the target markets.
Research Article
Open Access
Taxation Income Efficiency to National Budget at Champasak Province, Lao PDR
Bounthom SISOUMANG,
Inpaeng SAYVAYA,
Phiengchay KEOKHAMSOUK,
Phetsamone PHOMSAVANG,
Phongsay NAPHONGSAY
The taxation income efficiency to national budget at Champasak province for preparing of jointing the AEC. The case study: Champasak province, Lao PDR. The objectives of the study are 1) to investigate the amount of income through taxation income implementation in Champasak province from 2010-2011 to 2014-2015, to explore taxation income efficiency to national budgets in Champasak province from 2010-2011 to 2014-2015. 2) The taxation income efficiency estimate from the expected income and the tax to national budget by comparative data of real income from the tax with estimate income from the tax. The results of the study were shown that taxation income efficiency value was E<1 equal to 0.98 (2014-2015) and to consider each district was found that the efficiency values in Pakse district was lower than other district, this is because in Pakse district with more business unit, but it has found more difficulties for collecting income from the tax which was separated into the types of tax (landed tax, service and other fees) with the efficiency value was E = 0.59 (2014-2015). Regarding the taxation income policy of Champasak province has assigned to the staff in each district collected income and transfer to national budget on time (specify in tax law). The suggestion from the study were also found that the related sectors should promote tax law to each business unit in order to deliver the tax law to them understanding about procedures on payment of the appropriated tax types. And addition, the staffs have to strict in the tax law respectively.
Research Article
Open Access
Institutional Quality and Government Expenditure in Selected SubSaharan African Countries
Kesiena Idekpe,
Bernhard Ishioro
The aim of this study was threefold. First, the study scrutinized the role of government spending on output growth for SSA countries. SSA countries’ economic growth has been low compared to other developing regions. Empirical evidence has shown that government expenditure is a significant driver of output growth. However, SSA economic performance has largely lagged despite the increase in government expenditure. The second objective assessed the role of institutions on economic growth, while the third objective analysed the role of institutional quality on growth among Sub-Saharan countries. The issues of institutional quality have been considered to be fundamental in explaining income variation across countries. In line with the search for the real determinant of economic growth, this work sought to analyze the tri-variate relation existing among institutional quality, government expenditure and economic growth, using a panel data analysis for 48 SSA countries 2005 to 2020. The study found a positive and significant relationship between some institution’s indicators, on economic growth whereas political institutions showed a negative and insignificant effect on economic growth. Also, the empirical findings reveal a very significant and positive impact of government expenditure on economic growth and finally, structural policy institution was found to impact positively on the government expenditure outcomes throughout the period of study. Based on the findings, the study recommends a concerted effort towards sanitizing the various institutions to improve on the policy making and execution of the various countries and by implication increase economic growth in countries. Also, governments should channel their public expenditure endeavors towards the productive sector (Education, Health etc) and on the provision of the requisite developmental infrastructures.
Research Article
Open Access
Conflict Avoidance Strategies and Picketing Absence in Organisations: A Survey Analysis
Organisations in Nigeria are faced with enormous conflict management challenges with its attendant consequence of absence of picketing which impacts negatively on the organisations' performance. This research therefore established the nature of the impact of avoidance conflict management styles on the absence of picketing in Nigeria with particular emphasis on the Niger Delta.The objective of the study is to identify the impact ofavoidance as a conflict management style on the absence of picketing in organisations. Survey research design was adopted for the study and the population of the study was 29,570 with a sample size of 506 respondents drawn from five major organisations operating in the Niger Delta participated in the study using Cochran (1963) formula. To ensure the soundness of the research instrument, the content validity was used to test for the validity of the instrument while the Split-halves method was used in testing for the reliability of the instrument. In testing the research hypothesis formulated in line with the objective, the F-test statistical tool was applied. The findings indicated that there was no significant positive impact of avoidance, as a conflict management style onabsence of picketing in organizations in the Niger Delta in organizations in the Niger Delta (F — 1.532; t ~ 1.412; p ~ .143 > 0.05; r ~ .110). The study concluded that managers in organisations in Nigeria should de-emphasize the use of avoiding conflict management styles to sustain absence of picketing. The study recommended that managers in organisations in the Niger-Delta region of Nigeria should adopt the use of the integrating, accommodating and compromising conflict management style as they always satisfies the interests of the organisation and the employees and thereby leads to the absenceof conflicts.
Research Article
Open Access
Banks’ Credit and Cement Manufacturing Gdp; the Nexus
Metieh ,
Felix Chukwuka,
Ishioro O. Bernhard
Using time series annual data covering the years 1982 to 2020, this study examines the relationship between commercial bank lending and the performance of the Nigerian industrial sector. Cement manufacturing GDP (Ce), commercial bank credit, and other macroeconomic indicators were modeled as having a functional link (CBC). The Unt Root Test, Granger Causality Test, and Cointegration Test were used in this investigation. The analysis' findings indicated that there is a long-term relationship between commercial bank credit and Nigeria's GDP for cement manufacturing, and it was determined that commercial bank credits have a favorable relationship and a sizable impact on Nigeria's industrial production output during the sampled periods..
Research Article
Open Access
The Impact of Natural Gas on Nigeria Economic Growth
Dogi Godspower,
Owen Affor Maku,
Bernhard Ishioro
Natural gas, which is a vital energy resource due its efficiency in reducing carbon dioxide (CO2) emissions is considered as an attractive alternativecompared to other fossil fuels. Based on this, the study examines the impact of natural gas on economic growth in Nigeria from 1980 to 2021 by employing Autoregressive Distributed Lag as well as the Error Correction Model (ECM) techniques. The ARDL Bounds Test results confirmed that there is a long-run equilibrium relationship among the variables. The results of the Error Correction Mechanism (ECM) showed that there is a link between natural gas utilization, gas flaring gross capital formation,foreign direct investment and economic growthin Nigeria through the existence of stable long-term equilibrium relationship among the variables employed in the model. Therefore, this study recommends that government should increase the investment in petroleum sector in order to ensure that the natural gas is utilized and also discouraged gas flaring through policies aimed at mitigating it.
Research Article
Open Access
Operational Expenses and Earnings of Oil and Gas Firms in Nigeria
Rosemary Nwanyinma Ugwuene,
Oliver Ikechukwu Inyiama,
Blessing Onyinye Agbo
This study examined the effect of operational expenses on earnings of oil and Gas firms in Nigeria. The study specifically examined the effect of rent, equipment, administration cost and inventory cost on retained earnings of Oil and Gas firms in Nigeria. Data for the study was sourced through annual reports and account of three sampled oil and gas firms in Nigeria. The collected data were analysed using multiple regression analysis. Result of the analysis shows that the study revealed that rent has positive and significant effect on retained earnings of Oil and Gas firms in Nigeria. It was additionally seen that hardware has a negative and huge impact on held profit of Oil and Gas firms in Nigeria. The concentrate further shows that organization cost has a negative and unimportant impact on held income of Oil and Gas firms in Nigeria. It was likewise found that stock expense has a negative and unimportant impact on held profit of Oil and Gas firms in Nigeria. The review suggested that administration and concerned specialists of the oil and gas organizations in Nigeria should execute sound strategies that would guarantee that the area is in fact proficient. It was suggested that oil and gas organizations in Nigeria were beneficial and cost productive. In this way, more assets ought to dispense for the oil and gas areas for additional profits with worked on cost productivity.
Research Article
Open Access
Workplace Happiness and Employees’ Outcomes in the Banking Sector in Nigeria
Aruoren, Emmanuel Ejiroghene,
Oisamoje, Michael D
Organizations with happy employees outsmart those with unhappy employees. Thus, several organizations are involved in activities that result in workplace happiness. This study examined if employees’ outcomes can predict workplace happiness. Participants were drawn from eight commercial banks located in Delta and Edo States of Nigeria. The research instrument used was a questionnaire which was adopted from previous studies. Two hundred and fifty copies of the questionnaires were administered while two hundred useful ones were analyzed. Findings showed that employees’ outcomes accounted for 43% variance in workplace happiness, thus indicating a significant and positive relationship (p < 0.05). More specifically, organizational citizenship behavior and work engagement were both positive and significantly related to workplace happiness, while the association between negative affect and workplace happiness was negative, but significant. Furthermore, positive affect and job satisfaction showed a positive but insignificant relationship with workplace happiness, while counterproductive work behavior was negatively, but insignificantly related to workplace happiness. The study recommends that organizations in the Banking sector should place emphasis on activities that will enhance organizational citizenship behavior and work engagement among employees as this will increase workplace happiness.
Research Article
Open Access
Marketing Mix Strategy in the Development of Puli Bawang Crackers Micro Business Centers in Tambakrejo Village, Waru District, Sidoarjo Regency
Herwin Istyaningrum,
Hamidah Hendrarini,
Sri Tjondro Winarno
The MSME sector is very diverse, including the agricultural product processing industry or known as the agro-industry, which is one of the six subsystems of agribusiness. This study aims to analyze the perception of business actors towards strategies towards the marketing mix and formulate the right marketing mix strategy in the development of cracker micro business centers in Tambakrejo Village, Waru District, Sidoarjo Regency. The selection of the research site was carried out deliberately in Tambakrejo Village, Waru District, Sidoarjo Regency, precisely in Tambakbulak Hamlet, RT 01 and 02 RW 03 and in Tambaksari Hamlet RT 4 RW 2 with the consideration that the location chosen was a cracker production center that had the potential to be developed. The number of expert respondents was 10 people. The analysis in this study used a Likert scale analysis and a SWOT analysis. The results of the research on the marketing mix strategy in the development of cracker micro business centers in Tambakrejo Village, Waru District, Sidoarjo Regency, it can be concluded that the perception of the marketing mix strategy applied by business actors to the cracker micro business center in Tambakrejo Village, Waru District, Sidoarjo Regency is generally good, meaning that cracker micro business actors feel that they have carried out a marketing mix strategy well. There is one variable that has an excellent category, namely process, while five variables in the good category are product, price, place, person and physical evidence and for the promotion variable, namely the neutral category. The right marketing mix strategy in the development of cracker micro business centers in Tambakrejo Village, Waru District, Sidoarjo Regency, is a turn around strategy in quadrant III with a WO strategy.
Research Article
Open Access
The Effect of Job Stress and Rewards on Freelance Content Creators Job Satisfaction with Motivation as Mediating Factor
Tasya Rabiatu Alviah,
Heriyadi ,
Ilzar Daud,
Nurul Komari,
Endah Mayasari
Due to society's demands and technological advancement, there has been a shift of changes in the world of work. This trend indicates the increased number of people selecting to become freelancers by leveraging social media and become to freelance content creator. On the other hand, freelancers may not be aware that they experience the same work-related emotions as regular employees, such as job stress, reward, motivation, and job satisfaction. This study aims to build and explore novel items seldom discovered in research, specifically freelance content creators. Since the professional trend of becoming a freelancer is in high demand, this study can serve as a benchmark for freelancers carrying out their work. Data were collected using a questionnaire from 227 respondents, and the results were analyzed using the Structural Equation Modeling (SEM) method with the assistance of AMOS 26 application software.
Research Article
Open Access
Does Government Expenditure and Agricultural Trade influence Economic Growth in sub-Sahara Africa? A Cross country Analysis
Government revenue generation and expenditure priorities can be directed to achieving societal goal with the aim of achieving economic interest. The strength and weakness of fiscal policies instrument used in many sub Sahara African nations impound steady growth. However, we study the interaction of these two fiscal policy instrument, and if they influence economic growth in sub Sahara Africa nations. Cross sectional panel dataset for the period of 1990 – 2021 for 48 countries was used for the study. Our result showed that agricultural trade and government expenditure significantly influence economic growth. Meanwhile, government expenditure negatively impact economic growth; which indicates more government spending in these countries than revenue generated. Interestingly, we found out the impact of Agricultural trade on economic growth as it significantly influences growth, other policy instrument (population growth) reduces economic growth in the region. The study therefore suggests reduction of government consumption expenditure and increasing revenue base of the economy by encouraging agricultural export and expansion of free trade agreements within the region.
Review Article
Open Access
The Role of Core Knowledge Management Processes in Improving Religious Tourism: An Applied Study in Some Tourism Companies in Najaf Governorate
Hana Jasim Mohammed,
Mohammed Najm Abd
This research aims to identify the role that knowledge management processes play in improving the reality of religious tourism in Najaf Governorate, represented by tourism companies, and to show the relationship between the impact and correlation of core knowledge management processes on improving religious tourism in Najaf and the effect between the dimensions of core knowledge management processes (knowledge generation, knowledge storage, knowledge distribution, knowledge application) and the dimensions of improving religious tourism (increasing the number of tourist sites, increasing the number of customers, improving performance efficiency). The research problem dealt with the decline in the percentage of religious tourism companies’ visitors in the province of Najaf, which was limited to a small portion of the local population concerned, and a set of primary and subsidiary hypotheses emerged from it. By adopting the descriptive approach, the sample targeted the study community represented in religious tourist sites in Najaf, and (50) questionnaires were elected out of (62) forms that were distributed to a sample of religious tourist sites in Najaf Governorate, and the questionnaire was used as a basic tool to collect data. After evaluating and testing the reliability and stability of measurement tools, data analysis, and hypotheses testing were conducted using advanced statistical tools and analyzed by statistical programs (SPSS. V. 25). The results showed the validity of the hypotheses, and based on them, several conclusions and recommendations were formulated.
Research Article
Open Access
Social Media Marketing on Purchase Decision: Intervening Effects of Brand Awareness in Hush Puppies Indonesia
Esa Pratama,
Heriyadi ,
Bintoro Bagus Purmono,
M. Rustam,
M. lrfani Hendri
The world of marketing has been thrown into turmoil as a result of globalization, and this has led to the creation of competition. As a result, global brands such as Hush Puppies need to grow and innovate to thrive in this new era of globalization. One of them is by utilizing social media marketing to build brand awareness, allowing the buying decision-making process to develop independently. Social media marketing can also connect brands with customers and influence customer feelings; therefore, they can recognize brands in the purchasing decisions stages. This study analyzes the effect of social media marketing on purchase decisions with brand awareness as an intervening variable on Hush Puppies customers in Indonesia. Causal design was employed as research design. The data collection method used a questionnaire for a total of 300 respondents. Structural Equation Modeling (SEM) with the AMOS 26 statistical tool was employed for data analysis.
Research Article
Open Access
The Influence of Food Quality and Service Quality towards Customer Satisfaction and Behavioral Intention at Kimukatsu Restaurant in Indonesia
Chairul Anwar,
Titik Rosnani,
Bintoro Bagus Purmono,
Ana Fitriana,
Arman Jaya
Restaurants are one of the culinary industries that are experiencing rapid growth. The competition among restaurants has generated a dynamic business model with a variety of menu and service component changes. The integration between food and service served in restaurants plays a crucial role in driving customer satisfaction and behavioral intentions. Food quality is the suitability of food from a restaurant to meet customer expectations. Meanwhile, the quality of service is provided through employees to customers. The study aims to analyze the effect of food quality and service quality on customer behavior intentions in Kimukatsu Restaurant. The study was carried out using the purposive sampling method with a total of 205 respondents. The research data analysis technique was Structural Equation Modeling (SEM) with the AMOS 24 program. The results showed that the quality of food and service positively affects customer satisfaction and behavioral intentions. Consumer satisfaction acts as a mediator between the quality of food and service and between the quality of food and customer behavior intentions.
Research Article
Open Access
The Effect of Digital Marketing on Brand Loyalty through Brand Image as Mediating Variable (Case Study on PT. Pegadaian)
Anisa ,
Yulyanty Fahruna,
Bintoro Bagus Purmono,
Wenny Pebrianti,
Ana Fitriana
Companies like P.T. Pegadaian, which distributes public financial loans in Indonesia, are attempting to gain an advantage in the market by undergoing digital transformation. This research highlighted the Digital marketing approach adopted and put into practice by P.T. Pegadaian. The data collection method of this study used a questionnaire with a total of 220 respondents from PT Pegadaian throughout Indonesia by purposive sampling techniques. The data were analyzed by Structural Equation Modeling (SEM) with the AMOS 24 application. This study showed that digital marketing positively and significantly affects brand loyalty. In addition, brand image has a positive and significant effect on brand loyalty and significantly mediates digital marketing.
Research Article
Open Access
Does Service Quality and Store Atmosphere Influence Customer Loyalty Insight?
Rizki Tito Sanjaya,
Anwar Azazi,
Bintoro Bagus Purmono,
Titik Rosnani,
Erna Listiana
In Indonesia, the presence of a coffee shop as a place to sip coffee has been ingrained in the culture. Previously, people simply drank coffee in ordinary coffee shops. Currently, coffee drinking has become more luxurious. Fore Coffee is one of the coffee shops many people currently visit. Entrepreneurs are becoming more interested in opening a coffee shop as the number of coffee lovers rises from year to year; consequently, competition is intensifying in this industry. In facing business competition, efforts are needed to attract and retain customers. Fore Coffee presents a futuristic location concept and offers innovative services to consumers. This study aims to determine the magnitude of service quality and store atmosphere for customer loyalty mediated by customer satisfaction at Fore Coffee Indonesia. The hypotheses were tested with a causal design approach. The test tool to see the relationship of independent, dependent, and mediation variables using Structural Equation Modeling (SEM) with the AMOS 24 statistical tool. The data collection method used a questionnaire, with the number of samples used in this study were 200 respondents.
Review Article
Open Access
Electronic Commerce and Customer Satisfaction among Micro Businesses in Kano Metropolis, Nigeria
Lukman T. Siraj,
Jummai Mamman Jirgi,
Asma’u Muhammad Sani,
Mu'awiyya Bature Ibrahim
This study aimed at investigating the role of Electronic Commerce on customer satisfaction among micro businesses in Kano Metropolis, Kano State, Nigeria. The study specifically investigated (1) the role of mobile advertisement on customer satisfaction and (2) the role of social media marketing on customer satisfaction. Data was collected from 351 micro businesses operating in Kano Metropolis using questionnaire. The data was analysed using regression analysis. It was found that both mobile advertisement and social media marketing plays significant role in boosting customer satisfaction. It’s recommended that micro business should increase their presence online.
